FAQs
Go Truck Go Frequently Asked Questions
What methods of payment do you accept?
We accept Visa, MasterCard, or Cash
Should I tip my movers?
Tipping is always appreciated but not mandatory like in the restaurant industry and should be based on the quality of the workmanship they provide. If your movers work hard, do a good job, and you can afford to tip, it is greatly appreciated. If not, we still very much appreciate you hiring us for your move.
How is the stair fee calculated and why is it charged?
The stair fee is calculated by the total number of stairs or flights of stairs involved in the move. The rate is either $4 per hour per flight (approximately 12 stairs), or $0.35 per hour per step when partial flights are involved.
So for example if you move into a home with 6 steps up to the front door then 10 steps inside the house your total stair fee would be 16 steps X $0.35 = $5.60 per hour total total added on to the bill. For a 5 hour job the total would be $28. %100 of this will go to the movers on the job that are navigating the stairways. It is a bonus for the physical toll and safety risk of moving items through stairways.
How do I properly prepare a dresser for moving?
The best way to prepare a dresser for moving is to empty it and leave the drawers in. If the dresser is not unusually large and there are not many stairs it is okay to leave some clothes in the dresser. Never leave any breakables in a dresser as it may need to be put on its side to be moved.
Do you provide box packing services?
We do not provide box packing services and it is expected that your boxes be packed and closed before the movers arrive. If you require help with box packing we recommend vancouverinthebox.com
Do you do disassembly and reassembly?
We do disassembly and reassembly if needed. We carry standard tool sets. If you have any antique, obscure, or handmade furniture items, we recommend disassembling yourself before hand because they can be very time consuming.
How long does the average move take?
On average, a studio takes 2.5-4 hours to move, a one bedroom takes 3-5.5 hours and a 2 bedroom takes 4-6.5 hours. These times very greatly depending on access, preparation, and awkwardness of items. In the past there have been 2 bedrooms we have done in 2 hours and studios that have taken 7 hours so it varies greatly; therefore, it is very important to fill in our online estimate form with as much detail as possible.
Do you do in house estimates?
We do not do in-house estimates. A lot of companies offer "free" in house estimate but they are generally the companies doing longer jobs at a higher hourly rate so they have the margins to include a "free" estimate. In an effort to keep our hourly rates low, we do our estimates online.
Do you move pianos?
Unfortunately, we do not move pianos(but keyboards are cool).
Bed bugs?
We will not move anything with bedbugs. This is zero tolerance company policy. Our employees are trained to spot signs of bedbugs and if we find any signs of bedbugs your move will be ceased immediately.
Will I receive a confirmation notice after filling out a submission form?
If you have provided us with your email address with at least 6 days notice before your booking, you will receive an email notice 3-4 days before your move. If you have not received the confirmation please contact us.
Do you have any other questions?
If you have any questions which are not on this FAQ page, please contact us and we'll make an effort to answer you question and update this page to help others.
Go Truck Go Frequently Asked Questions
What methods of payment do you accept?
We accept Visa, MasterCard, or Cash
Should I tip my movers?
Tipping is always appreciated but not mandatory like in the restaurant industry and should be based on the quality of the workmanship they provide. If your movers work hard, do a good job, and you can afford to tip, it is greatly appreciated. If not, we still very much appreciate you hiring us for your move.
How is the stair fee calculated and why is it charged?
The stair fee is calculated by the total number of stairs or flights of stairs involved in the move. The rate is either $4 per hour per flight (approximately 12 stairs), or $0.35 per hour per step when partial flights are involved.
So for example if you move into a home with 6 steps up to the front door then 10 steps inside the house your total stair fee would be 16 steps X $0.35 = $5.60 per hour total total added on to the bill. For a 5 hour job the total would be $28. %100 of this will go to the movers on the job that are navigating the stairways. It is a bonus for the physical toll and safety risk of moving items through stairways.
How do I properly prepare a dresser for moving?
The best way to prepare a dresser for moving is to empty it and leave the drawers in. If the dresser is not unusually large and there are not many stairs it is okay to leave some clothes in the dresser. Never leave any breakables in a dresser as it may need to be put on its side to be moved.
Do you provide box packing services?
We do not provide box packing services and it is expected that your boxes be packed and closed before the movers arrive. If you require help with box packing we recommend vancouverinthebox.com
Do you do disassembly and reassembly?
We do disassembly and reassembly if needed. We carry standard tool sets. If you have any antique, obscure, or handmade furniture items, we recommend disassembling yourself before hand because they can be very time consuming.
How long does the average move take?
On average, a studio takes 2.5-4 hours to move, a one bedroom takes 3-5.5 hours and a 2 bedroom takes 4-6.5 hours. These times very greatly depending on access, preparation, and awkwardness of items. In the past there have been 2 bedrooms we have done in 2 hours and studios that have taken 7 hours so it varies greatly; therefore, it is very important to fill in our online estimate form with as much detail as possible.
Do you do in house estimates?
We do not do in-house estimates. A lot of companies offer "free" in house estimate but they are generally the companies doing longer jobs at a higher hourly rate so they have the margins to include a "free" estimate. In an effort to keep our hourly rates low, we do our estimates online.
Do you move pianos?
Unfortunately, we do not move pianos(but keyboards are cool).
Bed bugs?
We will not move anything with bedbugs. This is zero tolerance company policy. Our employees are trained to spot signs of bedbugs and if we find any signs of bedbugs your move will be ceased immediately.
Will I receive a confirmation notice after filling out a submission form?
If you have provided us with your email address with at least 6 days notice before your booking, you will receive an email notice 3-4 days before your move. If you have not received the confirmation please contact us.
Do you have any other questions?
If you have any questions which are not on this FAQ page, please contact us and we'll make an effort to answer you question and update this page to help others.
