Insurance Guide and Limits
THIS IS NOT A LEGAL DOCUMENT, IT HAS BEEN PREPARED TO THE BEST OF OUR ABILITIES TO BRING SOME TRANSPARENCY TO THIS OFTEN COMPLICATED AND MISREPRESENTED SUBJECT
‘Insurance’, like ‘fat free’, isn’t always what it appears to be. Ingredients can be substituted, omitted or added without garnering too much attention. We only realize our oversight when our jeans don’t fit anymore, or we're forced to deal with a claim.
Understandably, people assume that ‘Insured' holds the company accountable for full replacement value of anything that is damaged or broken irreparably during a move, regardless of the items value. Unfortunately, this isn’t usually the case, and often, the value of compensation is calculated using weight: $0.60 - $1.00 for every pound. And so, if a mover were to accidentally drop your TV and break it, you would receive between $30 and $50. You may not find out how limited the insurance is until you're handed documents to sign minutes before your move begins or worse, after the damages occur. - not fair if you ask us!
In the interest of transparency, I have included a detailed description of the services and limitations that we have here at Go Truck Go. Our hope is that it will make it easier for you to chose a company that suits not just your requirements, but your expectations as well.
In Vancouver today, the average price of two movers and a moving truck from a reputable moving company ranges from $120/hr to $160/hr (or more for companies that offer "flat rate"services). At Go Truck Go we charge as low as $115/hr for the equivalent service, placing us more on the budget side of the average price range. The disparity in cost, is often congruent with the level of coverage, and so, customers moving expensive, high-risk items should expect to pay more for comprehensive coverage.
MAKE SURE ANY COMPANY YOU HIRE HAS:
BUSINESS INSURANCE - COMMERCIAL TRUCK INSURANCE - WORK SAFE BC INSURANCE - BUSINESS LICENSE TO OPERATE IN BC - A POSITIVE ONLINE REPUTATION
If you find a company that you like, but aren’t convinced by their coverage, then you could always consider using a third party insurance company. That combination often works out cheaper than using one of the more expensive companies. It is worth noting at this point, some homeowner and tenant insurance policies also cover moving damages, so check with your policy provider.
If you feel like you require additional coverage you could go with a 3rd party insurance provider like the ones listed below.
www.cargocert.com
pafins.com
Before committing to any moving company, we always recommend that you ask your mover for a written example of how you would be compensated should your most valuable item be damaged. These are great questions to ask:
How much would you compensate me if this was damaged?
What would the deductible be if I were to make a claim?
Is Go Truck Go the right company for me?
Our purpose is to provide a high quality moving service that is both accountable and affordable. Since our core clientele doesn't typically require extended insurance we have opted for a pricing structure and coverage limits that best reflect their requirements. Please find details at the bottom of this page.
We would consider ourselves the most safe, experienced, reliable, and transparent of all the budget to mid-range movers in the Vancouver area. On top of our higher then average wages, every one of our movers receives an incentivized monthly bonus based on his performance and customer feedback; the intention is to reward them for good practice, rather than punishing them for accidents. That being said, on the rare occasion that damage is incurred, they are held partly accountable for the cost of reparations. This has proved to be an effective tool for building a team that is not just careful, but loyal and trustworthy.
Our Coverage
Major Damages
We are ‘fully licensed’, and meet all legal insurance requirements for BC.
We are covered by Worksafe BC and General Liability to cover injuries that could occur on your property; and Cargo Insurance against total property loss incurred whilst your items are inside the truck. This policy includes vehicle accident, vehicle fire and vehicle theft. Should any of those events unfold, the insurance limits are $15,000 to $25,000 total, depending on the truck, with a $500 deductible. If your required replacement value exceeds that, we advice that you seek additional coverage. (In our 7 years of business, we have not have to exercise that insurance.)
Minor Damages
This includes damage to a single item, usually furniture, caused by the item being mishandled by the movers. These are generally covered out of pocket by the moving company.
In most incidents, except in the case of some “high risk items” listed below, our limits will cover the cost of professional repair* and in some cases, replacement of the item. However, there are limits to our compensation, so please familiarize yourself with them to determine if you require additional coverage.
Repair*: Most standard household items can be repaired to 'almost new’, which is a subjective term, but could be loosely defined as “damage can only really be detected from close inspection’. If a repair to ‘almost new’ condition would be inadequate for you, then definitely consider third party replacement value insurance coverage.
The Impossible
Our movers are good, but we can not control the laws of physics. On occasion clients ask us to move items through access ways that are spatially impossible and would inevitably result in contact with walls etc. In these cases there there is no coverage. This pertains mostly to large sofas and some spring boxes up tight stairways.
‘Insurance’, like ‘fat free’, isn’t always what it appears to be. Ingredients can be substituted, omitted or added without garnering too much attention. We only realize our oversight when our jeans don’t fit anymore, or we're forced to deal with a claim.
Understandably, people assume that ‘Insured' holds the company accountable for full replacement value of anything that is damaged or broken irreparably during a move, regardless of the items value. Unfortunately, this isn’t usually the case, and often, the value of compensation is calculated using weight: $0.60 - $1.00 for every pound. And so, if a mover were to accidentally drop your TV and break it, you would receive between $30 and $50. You may not find out how limited the insurance is until you're handed documents to sign minutes before your move begins or worse, after the damages occur. - not fair if you ask us!
In the interest of transparency, I have included a detailed description of the services and limitations that we have here at Go Truck Go. Our hope is that it will make it easier for you to chose a company that suits not just your requirements, but your expectations as well.
In Vancouver today, the average price of two movers and a moving truck from a reputable moving company ranges from $120/hr to $160/hr (or more for companies that offer "flat rate"services). At Go Truck Go we charge as low as $115/hr for the equivalent service, placing us more on the budget side of the average price range. The disparity in cost, is often congruent with the level of coverage, and so, customers moving expensive, high-risk items should expect to pay more for comprehensive coverage.
MAKE SURE ANY COMPANY YOU HIRE HAS:
BUSINESS INSURANCE - COMMERCIAL TRUCK INSURANCE - WORK SAFE BC INSURANCE - BUSINESS LICENSE TO OPERATE IN BC - A POSITIVE ONLINE REPUTATION
If you find a company that you like, but aren’t convinced by their coverage, then you could always consider using a third party insurance company. That combination often works out cheaper than using one of the more expensive companies. It is worth noting at this point, some homeowner and tenant insurance policies also cover moving damages, so check with your policy provider.
If you feel like you require additional coverage you could go with a 3rd party insurance provider like the ones listed below.
www.cargocert.com
pafins.com
Before committing to any moving company, we always recommend that you ask your mover for a written example of how you would be compensated should your most valuable item be damaged. These are great questions to ask:
How much would you compensate me if this was damaged?
What would the deductible be if I were to make a claim?
Is Go Truck Go the right company for me?
Our purpose is to provide a high quality moving service that is both accountable and affordable. Since our core clientele doesn't typically require extended insurance we have opted for a pricing structure and coverage limits that best reflect their requirements. Please find details at the bottom of this page.
We would consider ourselves the most safe, experienced, reliable, and transparent of all the budget to mid-range movers in the Vancouver area. On top of our higher then average wages, every one of our movers receives an incentivized monthly bonus based on his performance and customer feedback; the intention is to reward them for good practice, rather than punishing them for accidents. That being said, on the rare occasion that damage is incurred, they are held partly accountable for the cost of reparations. This has proved to be an effective tool for building a team that is not just careful, but loyal and trustworthy.
Our Coverage
Major Damages
We are ‘fully licensed’, and meet all legal insurance requirements for BC.
We are covered by Worksafe BC and General Liability to cover injuries that could occur on your property; and Cargo Insurance against total property loss incurred whilst your items are inside the truck. This policy includes vehicle accident, vehicle fire and vehicle theft. Should any of those events unfold, the insurance limits are $15,000 to $25,000 total, depending on the truck, with a $500 deductible. If your required replacement value exceeds that, we advice that you seek additional coverage. (In our 7 years of business, we have not have to exercise that insurance.)
Minor Damages
This includes damage to a single item, usually furniture, caused by the item being mishandled by the movers. These are generally covered out of pocket by the moving company.
In most incidents, except in the case of some “high risk items” listed below, our limits will cover the cost of professional repair* and in some cases, replacement of the item. However, there are limits to our compensation, so please familiarize yourself with them to determine if you require additional coverage.
Repair*: Most standard household items can be repaired to 'almost new’, which is a subjective term, but could be loosely defined as “damage can only really be detected from close inspection’. If a repair to ‘almost new’ condition would be inadequate for you, then definitely consider third party replacement value insurance coverage.
The Impossible
Our movers are good, but we can not control the laws of physics. On occasion clients ask us to move items through access ways that are spatially impossible and would inevitably result in contact with walls etc. In these cases there there is no coverage. This pertains mostly to large sofas and some spring boxes up tight stairways.
GO TRUCK GO COVERAGE LIMITS FOR SINGLE ITEM DAMAGES
In the case that your item qualifies for multiple categories, the lower limit will apply.
At our discretion we will either take the item to be repaired ourselves, or compensate you the amount of the repair - up to the maximum limit listed above.
Feel free to send us photos or questions regarding any items that you are unsure about.
At our discretion we will either take the item to be repaired ourselves, or compensate you the amount of the repair - up to the maximum limit listed above.
Feel free to send us photos or questions regarding any items that you are unsure about.
